RETURNS-POLICY

Thanks for shopping at Securestar

If you are not entirely satisfied with your purchase, we're here to help.

The product was not what you ordered; you just don’t love it or changed your mind?

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

If the product is not what you ordered, we will pay both the collection courier fee and cover the cost of delivering the correct item back to you.

However, if you just don’t love it or changed your mind on receipt of the product you will be responsible for the courier costs of getting the items back to us. 

Once we have inspected the product and validate the return, we will refund you the purchase price less 10% handling fee.

Products damaged on delivery:

Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 7 days of such delivery by emailing info@securestar.co.za.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if
that is your preference).

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and
we will collect the product from you at no charge.

If the product is missing any accessories or parts that were sold with the product, we are entitled to (subject to applicable law), to refuse the return, or only replace the item you did return

Once we have inspected the product and validated your return, we will at your choice deliver the correct product to
you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or
refund you if that is your preference).

Product Faulty within warranty period:

Please email info@securestar.co.za with the
details of your return.

During warranty periods, items will be repaired, if we cannot repair the item, it will be exchanged, replaced or refunded.

Please note: 
We do not repair devices that have liquid damage or physical
damage.  If we inspect the device and find either of the above, we will not refund or repair.

Promotional items:

Returns of products which originally came with free promotional items: If you received a free item together with your original purchase, when returning and requesting a refund we require the promotional items to be returned to us.

Returning free promotional items:

Free promotional items will be replaced while stock lasts. No refunds are given for free promotional items. Shipping costs are for your expense.

Preparing your products for return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the
missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund to the payment method that you originally used – i.e. payment
by credit card will be refunded to the same credit card or payment by EFT will be refunded to your nominated bank account.

How long does
the process take?

We will go the extra mile to have your return
and refund sorted out as quickly as possible.

Securestar reserves the right to change the
refund and returns policy at any time.